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CSI study can lead to process improvement (hub delivery)
David Gordon Posted On December 3, 2014


The other day I was writing a  customer satisfaction report we had just conducted for a client. The report asks customers what is important to them and how the client performs on each of the attributes. It covers all aspects of […]


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Customer Service  / eBusiness  / eMarketing  / Logistics  / More Insights  / Productivity  / Technology
The Evolving World of ERP Companies
David Gordon Posted On August 21, 2014


ERP companies are integral to the success of electrical distributors as they control, or impact (in no particular order) order processing, inventory, pricing, supply chain issues (EDI, VMI, SPAs), delivery (and routing), accounting / finance, purchasing, credit, invoicing, collections, customer […]


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Channel Strategies  / eBusiness  / Logistics  / More Insights  / Purchasing
Can Amazon Supply offer benefits to electrical distributors?
David Gordon Posted On June 18, 2014


Amazon has been frequently in the news over the past week or so with its introduction of a music streaming service, a planned entry to sell “services” a la Angie’s List and Home Advisor, is introducing a smartphone offering and probably […]


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Growth Strategies  / Logistics  / Manufacturers  / More Insights  / Productivity  / Sales Channel
State of Point of Sales Reporting and the Importance to Manufacturer Reps
David Gordon Posted On June 1, 2014


NEMRA has retained Channel Marketing Group to better understand the state of POS (point of sale) reporting in the electrical distribution industry for the purpose of accurately compensating independent electrical manufacturer sales representatives for activity in their territory. Over the […]


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14 thoughts for 2014
David Gordon Posted On January 10, 2014


Okay, so you’ve seen lots of “predictions” or “trends” by every publication for 2014.  So, not to be left out, we thought our first post of the year should share some thoughts / ideas that are industry specific for 2014. […]


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Growth Strategies  / Industry Consolidation  / Logistics  / Productivity  / Technology
Epicor’s Red Flag warning
David Gordon Posted On November 25, 2013


For months ElectricalTrends has raised a red flag about the long term viability of Epicor’s products as many clients and friends have struggled to complete installs and gain or continue support. Recently Pemeco Consulting’s Jonathan Gross ( click his name […]


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AD, HD Supply, Graybar and Rexel Report In
David Gordon Posted On November 7, 2013


With earnings season continuing, it’s good to check in to see what some of the other national chains are doing.  If you recall, last week we commented on WESCO.  Here’s the info, and some insights, into AD, HD Supply, Graybar […]


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Feedback on “Are Distributors in the LED Market”
David Gordon Posted On October 29, 2013


Earlier this month we shared some thoughts on the impact LEDs are having on the lighting industry.  The posting, entitled “Will Distributors Capture the LED Market and Retain Share of Lighting Sales?” generated a couple of comments on ElectricalTrends (but […]


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Industry Consolidation  / Industry News  / Logistics  / Productivity  / Technology
Measuring your company going forward
David Gordon Posted On August 21, 2013


Changing Thought ProcessesDon’t let other programs in!ERP systems were sold to the masses of Distributors with all of the most common features and functions that a software company could put under one banner. In the early days of ERP software, […]


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Distributors  / Growth Strategies  / Logistics
Is Imitating Others The Path to Your Success?
David Gordon Posted On August 8, 2013


It’s been said that “imitation is the sincerest form of flattery”. And “sincerest” is usually referenced as highest or greatest, which is why others seek to emulate.Frequently in business, companies try to benchmark themselves to others and, if they are […]


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